Five Principles of Good CX 18th December 2020Customer Experience Stuart Featherston, Avolin, looks at the growing importance of a truly joined-up approach to customer experience (CX), and identifies a number of principles leaders can apply to achieve this holy grail.
Call off the search: bridging the gap between inspection and selection 02nd December 2020Supply Chain In our latest SLI blog, Sam Russell, Customer Success Consultant, shares his thoughts on how search should be a top priority for retailers and how it can play a vital role in turning browsers into buyers.
Content is King 11th November 2020Supply Chain In our latest SLI blog, Tim Rentowl, Vice President of Product Management, shares his four top tips on how to use content to drive more customers to your website.
AI and the Online Economy: a Perfect Partnership 22nd October 2020Supply Chain In our latest SLI blog, Tim Rentowl, Vice President of Product Management, looks at how AI can deliver real value to e-commerce strategies.
Navigating the Search for Peak Sales 09th October 2020Supply Chain In our latest SLI blog, Tim Rentowl, Vice President of Product Management, takes a closer look at how online retailers can be well prepared for their peak season rush.
360 Degree Vision 22nd July 2020Supply Chain Steffan Thomas, Project Manager, Avolin, looks at some of the challenges associated with managing unpredictable categories in retail, and how retailers can maximize profitability at the peak of demand.
Unlocking CX in 2020 08th July 2020Customer Experience Achieving connected and comprehensive CX isn’t always easy. Imad Alabed, Senior Product Manager, Avolin, looks at some of the steps organizations are taking to boost Customer Experience (CX) strategy without a complete systems overhaul.
Pivotal CRM: The Organizational Workhorse 29th June 2020Customer Experience Discover Pivotal CRM's unique strengths and how this workhorse of a solution can support, strengthen and drive your organization in this article from our valued partner Fusion5.
IT Support Without Boundaries 05th May 2020IT Management With the dramatic shift to home-working as a result of Covid-19, organizations are undergoing a process of self-discovery. If working from home becomes the new normal, how will IT support need to evolve? Avolin's CEO shares his view.