Empowering Customers by Sharing Knowledge: Why Your Organization Needs a Knowledge Management Solution 18th September 2019IT Management Self-service is increasing important for consumers. Gartner predicted that by 2020 customers will manage 85% of their relationship with an enterprise without human interaction. CRM specialist Jeff Urkevich explains how your internal Knowledge Management Solution (KMS) can also empower customers to better serve themselves.
Navigating Risks In Your Supply Chain 28th August 2019Supply Chain Supply chains are as vital as they are unruly. So what four key components do you need to consider to increase your own readiness – and that of your many supply chain partners – to deal with adversity and the unexpected. Avolin supply chain expert Jeff Urkevich walks you through each in turn and explores why preparedness can make or break your supply chain success.
Safeguarding Your School District While Saving Money 14th August 2019IT Management Verdiem Surveyor provides IT teams with incredible remote access to a school's IT estate. They can remotely wake computers to deploy vital security updates and optimize power management, delivering energy and cost savings in not just one establishment, but across the school district. Stuart Featherston explores why this solution makes the grade.
Going Beyond CRM: The Strength of Pivotal as a Platform 31st July 2019Customer Experience The super-flexible Pivotal platform is more than just a CRM. It’s adaptable to many of the needs of your business, from the front-line staff to the C suite. Avolin CRM expert Jeff Urkevich explains why so many organizations are running it more like an all-embracing ERP — and why you should too.
Home Entertainment’s Best Kept Secret: Vision Inventory Management 17th July 2019Supply Chain Vision Inventory Management is the solution of choice for many global home entertainment brands. Is it time you made the move and started taking advantage of features designed to match buying activity with production decisions/ inventory levels to improve product availability and drive sales? Market specialist Duncan Stark has the answers.
Introducing Customer Success Management 26th June 2019Company News Avolin's future success depends on the success of our customers. So meet Peush Upadhya, our new Vice President of Customer Success. In this video, he introduces our freshly formed Customer Success Management team and explains the major changes that Avolin is making to amplify our focus on customer outcomes and results.
Three Reasons to Move Your CRM to the Cloud 12th June 2019Customer Experience One key to staying competitive? Choosing the right CRM solution and a smart deployment option. With more and more businesses reaching for the cloud when it comes to CRM — is it time you joined them? CRM expert Jeff Urkevich shares three reasons the answer to that question is an urgent and resounding ‘Yes’.
Capitalize on Growth by Capturing Knowledge: Why Your Organization Needs a Knowledge Management Solution 15th May 2019IT Management What you don’t know can hurt you. So how can you collect the valuable ‘tribal knowledge’ that lives across your business and systematically organize it so your entire organization benefits from the collective experiences of others? Avolin CRM specialist Jeff Urkevich explains why a professional Knowledge Management Solution (KMS) is the answer.
It’s time to integrate GTM 01st May 2019Supply Chain The days of one-size-fits-all Global Trade Management solutions are over. Customers today demand products that fit their unique challenges and integrate in real-time with CRM, ERP, SCM and beyond. Avolin Supply chain expert Jeff Urkevich explores how GTM vendors are expanding their solution horizons — and what it means for you.
