2020: the year of the hybrid 29th April 2020Customer Experience Cloud streamlines today’s modern business and propels performance. But a wholesale move to the cloud isn’t right for all. In fact, for the 92% of businesses looking for scale with flexibility, a hybrid approach is right for 2020. Avolin CX expert Jeff Urkevich explores why.
Knowledge is Power 16th April 2020Customer Experience For service-orientated organizations, ensuring the best possible customer experience means not only getting closer to customers, but providing timely and accurate knowledge and resolutions to them. Jeff Urkevich, our CX expert, shares his top tips for company-wide Knowledge Management adoption.
2020 Vision 17th March 2020Supply Chain In today’s turbulent retail environment, innovative inventory management systems are essential — such as delivering modern mobile capabilities to the shop floor. Our inventory management expert Tim Rentowl shares his vision.
Waking up to Cost Savings 10th March 2020IT Management See how Avolin Verdiem has empowered remote troubleshooting and saved 60% in energy costs for Hughes Federal Credit Union. Stuart Featherston explains how, unlike other PC power management solutions, it aligns with tough security patching and updating activities so has been embraced by IT influencers.
Drive Your Business Better and Faster with Outsourced Inventory Management 13th January 2020Supply Chain Right now, Avolin is helping global brands across home entertainment, retail, publishing, confectionery, games and consumer electronics outsource inventory management to optimize demand planning and replenishment processes, reduce headcount and cut OPEX. Our supply chain expert Duncan Stark shares his expertise.
Moving Towards the Future Vision of Pivotal 20th November 2019Customer Experience Avolin’s relentless new focus on customer success means we’ve reshaped our approach to Pivotal CRM around a new vision – giving you more access to cloud features and reduced upgrade costs on a path to us becoming a Pivotal cost leader. Our CRM expert Jeff Urkevich dives into the detail.
Reading Deeper Into Your Supply Chain with Vision Inventory Management 23rd October 2019Supply Chain Reading is on the rise — sales data shows that surprisingly, even Millennials love a printed book. Vision Inventory Management excels in this market, specifically designed to manage replenishment and demand planning for difficult to manage categories such as books and media. Supply chain expert Tim Rentowl takes up the story.
Energy Awareness Month Can Lead to Year-Round Savings 09th October 2019IT Management Did you know that energy represents about 19% of total OPEX for a typical office building? Avolin thinks energy awareness should be a year-round activity — and that Verdiem is the perfect tool. Our IT management expert Stuart Featherston explores how it helps finance, facilities and IT achieve key objectives with software that pays back within a year.
Empowering Customers by Sharing Knowledge: Why Your Organization Needs a Knowledge Management Solution 18th September 2019IT Management Self-service is increasing important for consumers. Gartner predicted that by 2020 customers will manage 85% of their relationship with an enterprise without human interaction. CRM specialist Jeff Urkevich explains how your internal Knowledge Management Solution (KMS) can also empower customers to better serve themselves.