Articles

In our latest SLI blog, Tim Rentowl, Vice President of Product Management, looks at how AI can deliver real value to e-commerce strategies.

In our latest SLI blog, Tim Rentowl, Vice President of Product Management, takes a closer look at how online retailers can be well prepared for their peak season rush.

Steffan Thomas, Project Manager, Avolin, looks at some of the challenges associated with managing unpredictable categories in retail, and how retailers can maximize profitability at the peak of demand.

Achieving connected and comprehensive CX isn’t always easy. Imad Alabed, Senior Product Manager, Avolin, looks at some of the steps organizations are taking to boost Customer Experience (CX) strategy without a complete systems overhaul.

Discover Pivotal CRM's unique strengths and how this workhorse of a solution can support, strengthen and drive your organization in this article from our valued partner Fusion5.

With the dramatic shift to home-working as a result of Covid-19, organizations are undergoing a process of self-discovery. If working from home becomes the new normal, how will IT support need to evolve? Avolin's CEO shares his view.

Cloud streamlines today’s modern business and propels performance. But a wholesale move to the cloud isn’t right for all. In fact, for the 92% of businesses looking for scale with flexibility, a hybrid approach is right for 2020. Avolin CX expert Jeff Urkevich explores why.

For service-orientated organizations, ensuring the best possible customer experience means not only getting closer to customers, but providing timely and accurate knowledge and resolutions to them. Jeff Urkevich, our CX expert, shares his top tips for company-wide Knowledge Management adoption.

In today’s turbulent retail environment, innovative inventory management systems are essential — such as delivering modern mobile capabilities to the shop floor. Our inventory management expert Tim Rentowl shares his vision.