Articles

Cloud streamlines today’s modern business and propels performance. But a wholesale move to the cloud isn’t right for all. In fact, for the 92% of businesses looking for scale with flexibility, a hybrid approach is right for 2020. Avolin CX expert Jeff Urkevich explores why.

For service-orientated organizations, ensuring the best possible customer experience means not only getting closer to customers, but providing timely and accurate knowledge and resolutions to them. Jeff Urkevich, our CX expert, shares his top tips for company-wide Knowledge Management adoption.

In today’s turbulent retail environment, innovative inventory management systems are essential — such as delivering modern mobile capabilities to the shop floor. Our inventory management expert Tim Rentowl shares his vision.

See how Avolin Verdiem has empowered remote troubleshooting and saved 60% in energy costs for Hughes Federal Credit Union. Stuart Featherston explains how, unlike other PC power management solutions, it aligns with tough security patching and updating activities so has been embraced by IT influencers.

Right now, Avolin is helping global brands across home entertainment, retail, publishing, confectionery, games and consumer electronics outsource inventory management to optimize demand planning and replenishment processes, reduce headcount and cut OPEX. Our supply chain expert Duncan Stark shares his expertise.

Avolin’s relentless new focus on customer success means we’ve reshaped our approach to Pivotal CRM around a new vision – giving you more access to cloud features and reduced upgrade costs on a path to us becoming a Pivotal cost leader. Our CRM expert Jeff Urkevich dives into the detail.

Reading is on the rise — sales data shows that surprisingly, even Millennials love a printed book. Vision Inventory Management excels in this market, specifically designed to manage replenishment and demand planning for difficult to manage categories such as books and media. Supply chain expert Tim Rentowl takes up the story.

Did you know that energy represents about 19% of total OPEX for a typical office building? Avolin thinks energy awareness should be a year-round activity — and that Verdiem is the perfect tool. Our IT management expert Stuart Featherston explores how it helps finance, facilities and IT achieve key objectives with software that pays back within a year.

Self-service is increasing important for consumers. Gartner predicted that by 2020 customers will manage 85% of their relationship with an enterprise without human interaction. CRM specialist Jeff Urkevich explains how your internal Knowledge Management Solution (KMS) can also empower customers to better serve themselves.