Onyx CRM is a unified enterprise customer relationship management (CRM) application with a customer-centric design that coordinates all data, processes, and interactions around the customer. The results are consistent communication and collaboration across the enterprise through easy-to-use interfaces and clearly designed CRM processes. Onyx gives organizations of all sizes a full suite of functionality, empowering them to provide the best possible customer experience.
Enhancing the Customer Experience
Because the CRM industry grew up delivering process technology to specific departments, namely sales and marketing, most CRM vendors still have difficulty delivering on the promise of customer relationship management that dissolves organizational barriers. Onyx CRM stands out from the crowd because it truly can put your customers at the center of all your operations—across your enterprise and all your channels.
Get a 360-degree view of every customer and prospect, with information, insights and automated workflows. From customer details, hierarchies, and support incidents to sales opportunities, campaigns, and contact history, Onyx provides you with a holistic platform with a unique customer-centric design.
Onyx keeps staff working productively and efficiently with powerful configurable tools, including data import, record locking, audit logging and more.
Onyx provides all the tools necessary to automate and manage the sales process so that leads can be tracked all the way from the prospect to the customer stage. With the quoting, forecasting and flexible workflow, orchestrating the sales process takes the headache away from sales people so they can focus on selling.
Onyx Mobile enables you to access Onyx CRM while on the go. Onyx Mobile allows users on both Android and Apple devices to enjoy a full suite of features such as advanced search, mapping integration, click to call and email, signature capture, and more.
Search is an incredibly useful feature required in any enterprise application. Managing the huge scattered data for search and easy access has become a challenge, but Onyx Insight provides a solution for managing and searching the scattered data as well as advanced search capability for its users. It offers increased visibility into Onyx CRM for service tickets, sales opportunities, contacts, accounts and much more.
Elevate Customer Support
Manage customer service, support, and incident ticketing process from start to finish. Support incidents can include any number of discrete tasks assigned to specific individuals or groups as part of the workflow to orchestrate the support process to a successful end. Furthermore, support incidents can be aggregated into one or more work tickets so that the parent-child relationships allow the appropriate items to be worked at the appropriate time.
Dashboards and Reporting
Utilize pre-built reports or build customized reports for better insight driving more informed decisions.
Microsoft Outlook Integration
Interact with Onyx records directly from Outlook. Onyx 360 is an Outlook panel for both calendaring and email functionality. It enables the user to associate his/her own Microsoft Outlook appointments and emails with Onyx to increase productivity. This feature allows users to manage appointments and emails down at the incident level (sales, service and support) or as a general customer interaction. In addition, you can email directly to your customers and prospects within Onyx to keep a history of all your email interactions. This single, unified view will bring visibility to all your email communications occurring with each contact.
Deliver Personalized, Differentiated Customer Experiences
Your customers have expectations not only for a superior product, service, pricing and distribution, but also for an extraordinary experience. Extraordinary customer experiences go beyond pleasant interchanges and interactions. They stand out with distinction, drawn from your unique methods of doing business and the insight you have into your customers. They forge your competitive advantage.
With Onyx CRM Software, you get a 360-degree view of every customer and prospect so you can create targeted marketing campaigns and improve sales execution. With information, insights and automated workflows that support your business objectives, you gain the ability to create personalized, differentiated customer experiences that drive revenue growth.