Customer Experience Cloud
What is the Customer Experience Cloud?
The Avolin Customer Experience Cloud platform is a new way to get access to exciting new technology without leaving your current CRM – whatever CRM you use.
Why Customer Experience Cloud?
Avolin’s cloud-based CX solutions give you a seamless, highly customizable customer engagement solution with a compelling TCO. Enjoy low migration costs and immediate extensibility thanks to an integration engine that matches your existing solutions. Say goodbye to all the security, flexibility and scalability challenges of traditional on-premise software deployments.
Migrate your existing solutions at low cost
Integrates with virtually any product
The lowest TCO of any comprehensive CRM solution out there
A highly extensible platform powered by organic investment and inorganic growth
A platform independent approach, not locked in to any CRM or ERP
Backed by the power of Amazon Web Services security
Designed to adapt to the specific needs of different industries
Easily configured to meet your unique workflow and process requirements
Customer Experience Cloud Solution Architecture
Customer Relationship Management
Productively manage customer engagement with Avolin's CRM solutions. With personalized dashboards powered by customer, lead and ticket data, your team has a powerfully integrated 360º customer view. Transform reporting, quoting, search and forecasting. Leverage relationship and order details to drive up sales across your customer base. All this in a mobile-ready solution with full Outlook integration, role-based access and task alerts. It's CRM, the way it should be.
Handle complex queries and empower self-service with this full-featured, mobile-ready solution. You can author articles, search answers and ensure high quality results through smart analytics. Empower users to resolve their own issues quickly, keeping productivity and satisfaction high. More shared knowledge and higher productivity start here.
3 reasons to move to the cloud
With no servers to buy, support, maintain or power at your site you'll lower your IT hardware and resource costs. All while simplifying security and reducing risk with constant expert system protection from AWS. You can quickly scale, flex and grow, meeting your evolving business needs with cutting edge innovation. Cloud raises your game in every way.
Customer Experience Cloud
- Keep your teams connected to the right customer information and reimagine your customers' experience with comprehensive Avolin CRM solutions. Easily configured to meet your unique workflows with the lowest TCO of any comprehensive CRM solution in the market.
- Reduce support tickets, shrink support costs and improve customer and employee satisfaction with the Avolin Knowledge Management solution. Queries are three times more likely to be resolved during the first interaction.