Exceed expectations and reduce costs
Give customer service teams consistent access to vital information, revolutionizing customer experience, streamlining processes and reducing costs. By centrally capturing call data, insight is retained even when agents leave, keeping customer satisfaction high.
More first call fixes, fewer escalations
An increase in first call fix rates means dramatically fewer issue escalations to costly support channels, a reduction in support ticket numbers and significant savings for you. You can also keep valuable resources focused on higher return tasks.
Let customers self-serve, leveraging information and knowledge to resolve their own issues faster, lowering costs and increasing satisfaction levels. It’s better for your reputation and your bottom line.
Unlocking crucial business knowledge
Knova enables your team to resolve customer issues quickly, accurately and cost-effectively. Knova grows with your business to provide a central repository of all your critical knowledge. Resolutions to problems and employee knowledge are always available and continuously improved.
Knowledge is Power
What makes knowledge management software such an important element of your CX strategy? Why do so many systems fail in their first 12 months? Gain expert insight and top tips to give you a head start.
Customer Experience Cloud
Keep your teams connected to the right customer information and reimagine your customers' experience with comprehensive Avolin CRM solutions. Easily configured to meet your unique workflows with the lowest TCO of any comprehensive CRM solution in the market.