IT Support Automation
Part of IT Management Cloud
IT Support Automation from Avolin empowers your IT help desk to resolve and prevent support issues more effectively while improving the user experience with a range of self-healing, self-service and assisted service applications. More efficient. More productive. More user friendly.
Complex support, simplified
Dramatically simplify how you support your complex IT infrastructure landscape, automating key help desk functions to reduce costs, cut support tickets and deliver faster query resolution. Keep user uptime high with self-service and automatic end point device resolution, increase overall business productivity and actively benchmark performance to measure and prove ROI.
Automate and save
Automated IT support solutions reduce and re-distribute IT costs and improve overall business productivity, supporting self-service and helping endpoint devices resolve their own queries. IT SLA reporting captures performance insights and provides benchmarks to show the significant ROI gained.
Add value and reduce disruption
Keep your IT support team working at maximum productivity and focused on higher value tasks with IT support solutions that make more information available to quickly resolve issues on the first call. Common IT problems are automatically fixed, reducing IT costs and support times with less user disruption and downtime.
Transform user experience
SupportSoft resolves common IT issues automatically and empowers end users with self-service fixes so they don’t have to depend on IT or help desk assistance. IT teams enjoy more robust tools to help them efficiently resolve complex issues, with minimal disruption.
Empower your users
IT issues are resolved quickly and uptime is boosted thanks to SupportSoft's ProactiveAssist. Real-time alerts allow IT teams to broadcast critical notifications to end users in order to prevent escalations to the help desk. Self-service empowers users to resolve issues with 'one click' resolutions, and self-healing automatically fixes problems in the background with no user intervention. If users require more support, Assisted Service provides chat and remote desktop tools for analysts to investigate issues further.
IT Management Cloud
- Give your IT team greater control to remotely wake computers and enable deployment of security updates as well as optimizing power management across your organization's devices. Stay on top of IT compliance and reduce energy use and costs, saving time and money.