Service Gateway

Service Gateway is a device management software solution for telecommunications, cable, and wireless broadband providers managing devices such as modems, routers, set-top boxes, and home gateways. Deployed in a network operating center (NOC) and integrated with operations and business support systems (OSS/BSS), Service Gateway enables companies to remotely support subscribers.

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Workflow Optimization

Service Gateway’s policy and workflow engines ensure the right configuration is prepared and delivered to every device in the network. This could be triggered by any event, on a schedule, via API, or manually. Building the flow for your network? Storing historical data about a device? Massive firmware rollout? All are possible, and core components of the benefits you will realize with Service Gateway.

Intelligence & Flexibility

Each service and device in the network needs a unique set of parameters delivered to every device in a customer’s home to ensure a smooth customer experience. This requires more than a simple Auto-Configuration Server (ACS). It requires software with intelligence and flexibility, both of which are embedded into the core of the Service Gateway solution.

Broad Support

Service Gateway supports a wide range of ethernet and ADSL gateway devices, wireless gateways, VoIP ATAs, IPTV, STBs and both fixed and mobile wireless terminals. It also comes equipped with newer mobile device-management capabilities including WiMax and Femtocell data model.

Compliance & Standards

Service Gateway is fully compliant with Broadband Forum standards like CWMP (TR-069) and is device/vendor-agnostic. This means we are contributing in a significant way to the evolution of the industry and the standards.

Experience & Expertise

Most members of our team have been working with Service Gateway for more than 10 years. A few of us have even been working on device management software for both the cable (DOCSIS) and telecommunications (CWMP/TR-069) industries since the late-1990s. We’re proud of our history, our solution, and our customer’s success.

Meet Modern Device Demands

Internet service users are becoming increasingly connected and using more and more devices. Every home network is a little bit different in terms of its configuration—from the son’s Xbox and mom’s iPhone to dad’s PC and little sister’s Kindle Fire. Although not all devices will be managed, it is important for internet service providers to be able to control the gateway. With Service Gateway, you can:

  • Use inventory management features to ensure the right services and configuration are defined for each subscriber.
  • Support level-one call center issues remotely—such as verifying connectivity, checking line quality, or managing WiFi settings—by displaying diagnostics and data to your analyst.
  • Conduct sophisticated configuration modeling and policy definition for targeted devices.
  • Utilize the customizable and feature-rich policy and workflow engine to enable zero-touch provisioning.
  • Deploy firmware upgrades automatically, as part of a workflow, or on a schedule.
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