September 2019

Empowering Customers by Sharing Knowledge: Why Your Organization Needs a Knowledge Management Solution

By |2019-09-18T15:16:43+00:00September 18th, 2019|IT Support|

Time is a valuable commodity. No one wants to spend hours trying to answer a question or resolve an issue. As a result, self-service has become increasing important for today’s consumers. By 2020, Gartner predicts that a customer will manage 85% of their relationship with an enterprise without interacting with [...]

May 2019

Capitalize on Growth by Capturing Knowledge: Why Your Organization Needs a Knowledge Management Solution

By |2019-07-05T10:45:17+00:00May 15th, 2019|IT Support|

According to Benjamin Franklin, "an investment in knowledge pays the best interest."  Lessons learned from past successes, and mistakes, accumulate as an organization expands. This knowledge is powerful; however, it’s often undocumented, difficult to access, and in danger of disappearing. Collecting and sharing information is vital, as it increases the [...]